Frequently Asked Questions

Currently, we only deliver within the United Kingdom. We are working on expanding our delivery options to serve our international customers in the future.

For urgent international orders, please contact our customer service team who may be able to arrange special delivery options.

Once your order has been dispatched, you will receive a tracking email with your tracking number and a link to track your package.

You can also track your order by:

• Logging into your account and viewing your order history
• Using the tracking number on our courier's website
• Contacting our customer service team

If you're not available when the courier attempts delivery:

• A delivery card will be left with instructions
• You can reschedule delivery for a convenient time
• The package may be left with a neighbour (if safe to do so)
• You can arrange collection from a local depot

We recommend providing delivery instructions during checkout for the safest delivery option.

We accept the following payment methods:

• All major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Bank transfer (for larger orders)

All payments are processed securely using SSL encryption to protect your personal information.

Yes, all prices displayed on Sunnah UK include VAT at the current UK rate (20%).

For business customers requiring VAT receipts, please ensure you provide your VAT number during checkout, and we will issue a proper VAT invoice.

We regularly offer promotions and discounts:

• Special Ramadan and Eid sales
• First-time customer discount (10% off)
• Bulk order discounts for Islamic schools and organizations
• Newsletter subscriber exclusive offers
• Student discounts (with valid student ID)

Sign up for our newsletter to be the first to know about special offers and new product arrivals.

We offer a 30-day return policy from the date of delivery:

• Items must be in original condition and packaging
• Items must be unworn, unwashed, and with tags attached
• Books and digital products are non-returnable unless faulty
• Custom/personalized items cannot be returned unless faulty

To initiate a return, please contact our customer service team or use the returns form in your account.

Faulty or incorrect items: We provide a free returns label and full refund including original shipping costs.

Change of mind: Customer is responsible for return shipping costs. We recommend using tracked delivery.

Exchange for different size/color: We offer free exchange shipping for clothing items within 14 days of delivery.

Once we receive your returned item:

• We inspect the item within 2-3 working days
• Refunds are processed within 5-7 working days
• Refunds appear in your account within 3-5 working days (depending on your bank)

You will receive email confirmation when your refund has been processed.

Yes, all our products are carefully sourced and verified for authenticity:

• Religious books are from recognized Islamic publishers
• Prayer items meet Islamic requirements and standards
• Clothing follows Islamic guidelines for modesty
• All Arabic calligraphy and Quranic verses are verified by Islamic scholars

We work closely with Islamic scholars and communities to ensure all our products are appropriate and beneficial for Muslim customers.

Each product page includes detailed sizing information:

• Size charts with measurements in cm and inches
• Fit description (loose, regular, tight)
• Model height and size worn (where applicable)
• Customer reviews with sizing feedback

If you're unsure about sizing, our customer service team can provide personalized advice, or you can use our free exchange service.

Yes, care instructions are provided for all applicable products:

• Clothing items include washing and care labels
• Prayer mats have cleaning and storage guidelines
• Books include guidance on handling and preservation
• Electronic items come with user manuals and maintenance tips

Following care instructions helps maintain product quality and extends their lifespan.

No, you can checkout as a guest. However, creating an account offers several benefits:

• Track your orders easily
• Save addresses for faster checkout
• View order history and reorder items
• Receive exclusive member offers
• Save items to your wishlist
• Manage returns and exchanges

Creating an account is free and takes less than a minute.

Our customer service team is here to help:

• Email: support@sunnahuk.com (response within 24 hours)
• Phone: 0800 123 4567 (Mon-Fri 9am-6pm, Sat 9am-4pm)
• Live Chat: Available on our website during business hours
• WhatsApp: +44 7123 456789 (Mon-Fri 9am-6pm)
• Contact Form: Available on our website

We aim to respond to all inquiries as quickly as possible and provide helpful, courteous service.

Before dispatch: Yes, you can modify or cancel your order by contacting us immediately. Changes depend on the current status of your order.

After dispatch: Orders cannot be modified, but you can return items following our returns policy once delivered.

To modify your order:

• Contact customer service as soon as possible
• Provide your order number
• Specify the changes needed

Orders are typically processed within 24 hours, so contact us promptly for the best chance of making changes.