Privacy Policy

1. Introduction

Welcome to Sunnah UK ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sunnahuk.com and use our services.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not access or use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (credit card details, billing address)
• Order history and preferences
• Customer service communications
• Newsletter subscriptions and marketing preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and tracking technologies
• Referral source and website navigation paths

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms (if you connect your accounts)
• Payment processors and fraud prevention services
• Delivery and logistics partners
• Marketing and analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and fulfill your orders
• Manage your account and provide customer support
• Facilitate payments and prevent fraud
• Arrange delivery and shipping
• Provide product recommendations

3.2 Communication

• Send order confirmations and shipping notifications
• Respond to your inquiries and provide customer support
• Send newsletters and promotional materials (with your consent)
• Notify you of important updates to our services or policies

3.3 Business Operations

• Analyze website usage and improve our services
• Conduct market research and customer satisfaction surveys
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure website security

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Shipping and delivery services
• Email marketing and communication platforms
• Website hosting and analytics
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of Sunnah UK, our users, or others
• Investigate potential violations of our terms of service
• Prevent fraud or security breaches

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and monitoring
• Access controls and employee training
• Data backup and recovery procedures

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. You can also use our cookie preference center to manage your choices.

7. Your Rights and Choices

Under UK GDPR and data protection laws, you have the following rights:

To exercise these rights, contact us at privacy@sunnahuk.com or through our customer service channels.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce our agreements
• Improve our services and prevent fraud

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

9. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9.1 Social Media Integration

Our website may include social media features (e.g., Facebook Like button, Twitter sharing). These features may collect information about your visit and are governed by the privacy policies of the respective social media companies.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents and guardians who believe their child has provided personal information should contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by authorities
• Binding corporate rules for multinational companies
• Certification schemes and codes of conduct

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes if required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: