Terms of Service

1. Introduction and Acceptance

Welcome to Sunnah UK ("we," "our," "us," or "Company"). These Terms of Service ("Terms") govern your use of our website sunnahuk.com and all related services, products, and applications (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service. These Terms constitute a legally binding agreement between you and Sunnah UK.

2. Definitions

For the purposes of these Terms:

• "Account" means your registered user account on our Service
• "Content" means all text, images, videos, and other materials on our Service
• "Order" means a purchase request for products through our Service
• "Products" means the Islamic goods and merchandise offered for sale
• "User," "you," or "your" refers to the person accessing or using the Service
• "We," "us," or "our" refers to Sunnah UK and its affiliates

3. Eligibility and Account Registration

3.1 Age Requirements

You must be at least 18 years old to use our Service. If you are under 18, you may only use our Service with the involvement and consent of a parent or guardian.

3.2 Account Creation

To access certain features of our Service, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Use of Service

4.1 Permitted Use

You may use our Service for lawful purposes only. You are granted a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes.

4.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or in violation of local, state, national, or international law
• Transmit or upload malicious code, viruses, or other harmful materials
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems (bots, scrapers) to access or interact with the Service
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest personal information of other users
• Use the Service to spam, distribute unsolicited communications, or engage in marketing fraud
• Reverse engineer, decompile, or disassemble any aspect of the Service

4.3 Islamic Values

As a company serving the Muslim community, we expect all users to respect Islamic values and principles when interacting with our Service and community.

5. Products and Orders

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary due to monitor settings and photography
• We reserve the right to correct pricing errors
• Product availability is subject to change without notice
• We may discontinue products at any time

5.2 Ordering Process

When you place an order:

• You make an offer to purchase the selected products
• We send an order confirmation, which constitutes acceptance of your offer
• A contract is formed when we confirm your order
• We reserve the right to cancel orders for any reason before shipping

5.3 Pricing and Payment

All prices are in British Pounds (GBP) and include VAT where applicable. Payment is due in full at the time of ordering. We accept various payment methods as displayed during checkout.

5.4 Order Modifications and Cancellations

Order modifications or cancellations may be possible before shipping. Contact us immediately if you need to make changes. Once shipped, orders cannot be modified or cancelled, but our returns policy may apply.

6. Shipping and Delivery

6.1 Shipping Areas

We currently ship within the United Kingdom only. Shipping costs and estimated delivery times are provided during checkout.

6.2 Delivery

Delivery times are estimates and not guarantees. We are not liable for delays caused by:

• Weather conditions or natural disasters
• Carrier delays or issues
• Incorrect or incomplete delivery addresses
• Recipient unavailability
• Customs or regulatory delays

6.3 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the carrier. We recommend purchasing shipping insurance for valuable orders.

7. Returns and Refunds

7.1 Return Policy

We accept returns within 30 days of delivery, subject to the following conditions:

• Items must be in original condition and packaging
• Items must be unused, unworn, and unwashed
• Original tags and labels must be attached
• Books and digital products are non-returnable unless faulty
• Personalized or custom items cannot be returned unless defective

7.2 Return Process

To initiate a return, contact our customer service team or use the returns form in your account. We will provide return instructions and, if applicable, a prepaid return label.

7.3 Refunds

Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

7.4 Exchanges

We offer exchanges for different sizes or colors of the same product, subject to availability. Exchange shipping is free for defective items or our errors.

8. Intellectual Property

8.1 Our Rights

All content on our Service, including but not limited to text, graphics, logos, images, videos, software, and design, is the property of Sunnah UK or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes. This license does not permit you to:

• Reproduce, distribute, or display our content without permission
• Create derivative works based on our content
• Use our trademarks or logos without written consent
• Remove or alter copyright or proprietary notices

8.3 User Content

By submitting content to our Service (reviews, comments, photos), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content in connection with our Service.

9. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

Please review our Privacy Policy to understand our practices regarding your personal information.

10. Disclaimers and Warranties

10.1 Service "As Is"

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee

We do not guarantee that:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected
• The Service will meet your requirements or expectations

10.3 Third-Party Services

Our Service may integrate with third-party services (payment processors, shipping companies). We are not responsible for the availability, accuracy, or reliability of these third-party services.

11. Limitation of Liability

To the fullest extent permitted by law, Sunnah UK and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Personal injury or property damage
• Service interruptions or delays
• Unauthorized access to your account or data
• Third-party actions or omissions

Our total liability for any claim arising from or relating to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or £100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sunnah UK and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service
• Your negligent or wrongful conduct

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.1 Dispute Resolution

Before pursuing legal action, we encourage you to contact us to resolve any disputes informally. We are committed to working with you to find a fair and reasonable solution.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Post the revised Terms on our website
• Notify you of significant changes via email or website notice
• Provide reasonable notice before changes take effect

Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the revised Terms.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting our customer service team or using the account deletion feature in your account settings.

15.2 Termination by Us

We may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

15.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. Provisions that by their nature should survive termination shall remain in effect, including intellectual property rights, disclaimers, and limitations of liability.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Sunnah UK regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

16.3 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, or government actions.

16.5 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: