Track Your Order

Stay updated on your order status and delivery progress

Find Your Order
Please enter your order number or tracking ID.
Find this in your order confirmation email or account dashboard
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Account Holders

Already have an account? View all your orders and tracking information in one place.

View My Orders
Mobile Tracking

Get instant updates via SMS or WhatsApp notifications.

Setup Notifications
How to Find Your Tracking Information
Email Confirmation

Check your order confirmation and dispatch emails for tracking details

Account Dashboard

Login to your account to view all order history and tracking

SMS Updates

Receive automatic text message updates on delivery progress

Common Tracking Issues

Why this happens:

  • Order was recently placed (tracking updates can take 2-4 hours)
  • Order is still being processed in our warehouse
  • Incorrect order number or tracking ID entered

What to do:

  • Wait a few hours and try again
  • Check your order confirmation email for the correct number
  • Contact our support team if the issue persists

Common causes:

  • Weather delays or transportation issues
  • High volume periods (holidays, sales events)
  • Customs processing (for certain items)
  • Incorrect address requiring manual sorting

Our guarantee: If your package is delayed beyond our estimated delivery time, we'll investigate and provide updates within 24 hours.

First steps:

  • Check with neighbors and building reception
  • Look around your property (gardens, porches, safe places)
  • Check if someone else at your address signed for it
  • Verify the delivery address on your order

If still not found: Contact us immediately. We'll start an investigation with the carrier and arrange a replacement or refund if the package cannot be located.