Shipping Information

Fast, reliable delivery across the United Kingdom

Free Shipping

On orders over £25

Standard delivery included

Fast Processing

Same day dispatch

Orders before 2 PM

UK Wide

Nationwide delivery

Including remote areas

Secure Delivery

Tracked & insured

Full protection

Delivery Options
Delivery Method Cost Delivery Time Tracking Coverage
Standard Delivery
Royal Mail 48 		FREE over £25
£3.99 under £25 		2-3 working days
From dispatch 		Included All UK mainland
Express Delivery
Royal Mail 24 		£4.99
All orders 		1-2 working days
From dispatch 		Included All UK mainland
Next Day Delivery
Special Delivery 		£9.99
Order before 2 PM 		Next working day
Before 1 PM 		Real-time All UK mainland
Saturday Delivery
Weekend delivery 		£12.99
Order before Thu 2 PM 		Saturday
9 AM - 1 PM 		Real-time Major cities
Click & Collect
London store pickup 		FREE
All orders 		Same day
Ready in 2 hours 		SMS notification London E1 1AB
Remote Areas & Islands

Additional delivery charges may apply to:

  • Scottish Highlands and Islands
  • Northern Ireland
  • Isle of Wight, Isle of Man
  • Channel Islands
  • Orkney and Shetland Islands
Additional charge: £5.99 | Delivery time: +1-2 days
Areas We Don't Deliver To

Currently, we cannot deliver to:

  • BFPO (Military) addresses
  • PO Box addresses
  • International destinations
  • Some very remote postcodes
Use our postcode checker at checkout to confirm delivery availability
Order Processing Times
Same Day Dispatch

Orders placed before 2:00 PM on working days

Mon-Fri orders
Next Day Dispatch

Orders placed after 2:00 PM or on weekends

Weekend orders
Custom Items

Personalized or made-to-order products

3-5 working days
Important Processing Notes
  • Bank Holidays: Orders placed on bank holidays will be processed the next working day
  • High Demand Periods: During Ramadan, Eid, and Black Friday, processing may take an additional 1-2 days
  • Stock Items: All items shown as "In Stock" are ready for immediate dispatch
  • Pre-orders: Items marked as pre-order will ship on the specified release date
Packaging & Care
Eco-Friendly Packaging
  • Recyclable materials: All packaging is 100% recyclable
  • Minimal waste: Right-sized boxes to reduce environmental impact
  • Protective padding: Paper-based cushioning, no plastic bubbles
  • Islamic values: Ethical and sustainable practices
Special Item Handling
  • Fragile items: Extra protective packaging
  • Books: Waterproof wrapping
  • Clothing: Tissue paper and garment bags
  • Electronics: Anti-static protection
Delivery Process
What to Expect
Order Confirmation

Instant email with order details

Processing

Item picking and packaging

Dispatch Notification

Email with tracking information

Delivery

Safe delivery to your address

Order Tracking
How to Track Your Order
  1. Get your tracking number: Check your dispatch email or account
  2. Visit our tracking page: Use our integrated tracking system
  3. Track directly with carrier: Royal Mail or courier website
  4. Contact us: For any tracking issues or concerns
Quick Track
Tracking Status Meanings
Processing Order is being prepared
Dispatched Package has left our warehouse
In Transit On its way to you
Out for Delivery With local delivery team
Delivered Successfully delivered
Failed Delivery Contact carrier for redelivery
Common Delivery Issues
Package Not Delivered?
  • Check with neighbors and building reception
  • Look for delivery cards or notifications
  • Check tracking for attempted delivery details
  • Contact us if package shows as delivered but not received
Wrong Address?

Contact us immediately if you notice an address error. We may be able to redirect before delivery.

Damaged Package?

Take photos and contact us within 48 hours. We'll arrange replacement or refund.

Delivery Guarantee
Our Promise to You
  • Safe delivery: All packages are insured
  • Time guarantee: Compensation for late premium deliveries
  • Secure handling: Signature required for high-value items
  • Lost packages: Full replacement or refund
Need Help?

020 7729 8100
shipping@sunnahuk.com

Mon-Fri 9am-6pm, Sat 9am-4pm

International Shipping - Coming Soon!

We're working on expanding our delivery service to serve Muslim communities worldwide. International shipping will be available soon to:

  • European Union
  • United States & Canada
  • Australia & New Zealand
  • Middle East & GCC
  • Southeast Asia
  • Other Muslim-majority countries
Still Have Questions?

Find answers to common shipping questions or contact our support team

Shipping FAQs
Contact Support
Return Policy
Track Order