Returns & Exchanges

Last updated: August 26, 2025

Our Commitment to You

At Sunnah UK, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations, and we're here to make the return process as simple and convenient as possible.

This Return Policy outlines your rights and our procedures for returns, exchanges, and refunds in accordance with UK consumer protection laws.

30-Day Return Guarantee: You have 30 days from delivery to return most items for a full refund, no questions asked.

Return Time Limits

Standard Items

30 Days

From delivery date

Books & Media

14 Days

If unopened/unused

Personalized Items

7 Days

Only if defective

Important: The return period starts from the date you receive your item, not the date you placed your order. We recommend initiating returns as soon as possible.

What Can Be Returned

Returnable Items
  • Clothing and accessories in original condition
  • Home décor and Islamic art
  • Prayer mats and religious items (unused)
  • Books and educational materials (unopened)
  • Jewelry and watches with original packaging
  • Electronics with all accessories
  • Gifts and ceremonial items
  • Perfumes and fragrances (sealed)
Non-Returnable Items
  • Personalized or custom-made items
  • Opened perfumes and fragrances
  • Intimate or sanitary goods
  • Food items and supplements
  • Digital downloads and e-books
  • Items damaged by misuse
  • Gift cards and vouchers
  • Items without original packaging

Return Conditions

To ensure a smooth return process, please make sure your items meet these conditions:

  • Unworn and unused: Items must be in the same condition as received
  • No odors: Items should not have perfume, smoke, or other odors
  • No damage: Items must be free from stains, tears, or alterations
  • All components: Include all accessories, instructions, and documentation
Items showing signs of wear or use may be subject to a restocking fee or refused for return.

  • Original boxes: Return items in their original manufacturer packaging
  • Labels and tags: All original labels, tags, and stickers must remain attached
  • Protective materials: Include all bubble wrap, foam, or protective inserts
  • Documentation: Include warranty cards, instruction manuals, and certificates
If original packaging is damaged or lost, we may still accept returns but reserve the right to apply handling fees.

You must provide one of the following as proof of purchase:

  • Order confirmation email with order number
  • Invoice or receipt (physical or digital)
  • Order number for account lookup
  • Payment confirmation from your bank or card provider
Account holders: We can look up your order history automatically using your email address.

How to Return Items

Follow these simple steps to return your items:

1
Start Return

Login to your account or use our returns form to initiate the process

2
Print Label

Download and print the prepaid return shipping label we provide

3
Pack Items

Securely pack items with original packaging and include return form

4
Ship Back

Drop off at any Royal Mail or ParcelForce location, or arrange collection

Start a Return Get Help

Return Methods

Free Returns by Post
  • Free return shipping for orders over £25
  • Prepaid labels provided automatically
  • Drop-off locations: Any Royal Mail post office
  • Tracking included for your peace of mind
  • Processing time: 2-3 business days after receipt

£3.99 return fee applies to orders under £25

In-Store Returns
  • Instant processing at our London store
  • Immediate refunds to original payment method
  • Expert assistance from our team
  • Exchange options available on the spot
  • No shipping required - bring items directly

123 Islamic Centre Road, London E1 1AB

Refunds and Processing

Processing Time

2-3 business days after we receive your return

Refund Method

Original payment method (card, PayPal, etc.)

Bank Processing

3-5 business days to appear in your account

Refund Details:
  • Full product refund: You'll receive the full amount you paid for the item(s)
  • Original shipping: Refunded if the return is due to our error or defective items
  • Return shipping: Free for orders over £25, £3.99 fee for smaller orders
  • Partial refunds: May apply to items not in original condition
  • Gift purchases: Refunds issued as store credit if no receipt provided
Please note: Refunds can only be processed to the original payment method. For gift purchases without receipts, we'll issue store credit valid for 12 months.

Exchanges

Want a different size, color, or style? We make exchanges easy:

Direct Exchange
  • Exchange for same item in different size/color
  • No additional charges if same price
  • We'll send the new item first
  • Return original item using provided label

Subject to stock availability

Return & Repurchase
  • Return unwanted items for full refund
  • Place new order for desired items
  • Guarantees availability of new items
  • Use refund credit for new purchase

Recommended for different products

Exchange Policy: Exchanges are subject to the same conditions as returns. Price differences will be charged or refunded accordingly.

Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right immediately:

Priority Handling
What to do:
  1. Contact us immediately via phone, email, or chat
  2. Provide your order number and photos of the issue
  3. We'll arrange immediate replacement or refund
  4. Keep the defective item until we advise disposal
What we provide:
  • Immediate replacement at no charge
  • Full refund including all shipping costs
  • Prepaid return labels for defective items
  • Expedited shipping for replacements
Priority Line: 0800 123 4567 (Press 2 for defective items)

Your UK Consumer Rights

In addition to our return policy, you have statutory rights under UK law:

Consumer Rights Act 2015
  • 14-day cooling-off period for online purchases
  • Right to cancel without giving any reason
  • Full refund including delivery charges
  • Additional 14 days to return items after cancellation
Quality Guarantees
  • Satisfactory quality: Free from defects
  • Fit for purpose: Suitable for intended use
  • As described: Matches product description
  • Reasonable durability: Lasts appropriate time
Our Promise: Our return policy goes beyond legal requirements to ensure your complete satisfaction. Your statutory rights are not affected by our policy.

Need Help with Returns?

Our customer service team is here to help with any return questions:

Returns Team

returns@sunnahuk.com

020 7729 8100

+44 20 7729 8100

Mon-Fri 9am-6pm, Sat 9am-4pm

Return Address

Sunnah UK Returns Department
282 Bethnal Green Road
London E2 6AH
United Kingdom

Start Return
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